Terms and Conditions
Effective Date: 15 May 2025
Company: Charles Creative House (Pty) Ltd
Website: www.charlescreativehouse.co.za
1. Acceptance of Terms
By accessing or using this website, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you may not access or use the website or services provided by Charles Creative House.
2. About Charles Creative House
Charles Creative House is a South African-based creative agency offering services including but not limited to:
- Creative Branding
- Digital Marketing
- Media Production (photography, videography, etc.)
- Web Design & Development
All services are provided under the discretion of Charles Creative House (Pty) Ltd.
3. Use of the Website
You agree to use this website for lawful purposes only and in a way that does not infringe the rights of or restrict or inhibit the use of this website by any third party.
You may not:
- Attempt to gain unauthorized access to any part of the site, servers, or systems
- Copy, reproduce, or distribute any part of the website without written consent
- Use this site for spam, scams, or transmitting harmful code
4. Intellectual Property
All content on this website—including text, graphics, logos, images, videos, audio, code, and branding—is the intellectual property of Charles Creative House or its licensors and is protected by South African and international copyright and trademark laws.
No part of this website may be reproduced, stored, or transmitted without prior written permission from Charles Creative House, except as permitted by law.
5. Service Engagement Terms
Engaging Charles Creative House for services requires a formal written agreement (quotation, proposal, or service contract) signed by both parties. Website contact form submissions or email exchanges do not constitute a binding agreement.
Project timelines, deliverables, revisions, and payment schedules are outlined in individual contracts.
Charles Creative House reserves the right to:
- Decline service requests at its discretion
- Modify or discontinue any service without prior notice
6. Payment Terms
All services rendered are subject to agreed-upon pricing in writing. Unless otherwise agreed:
- A 50% deposit is required before the commencement of any project
- The remaining 50% balance is due upon completion or before final delivery
- Payments are to be made via EFT or other approved methods
Late payments may incur a monthly interest charge and may delay project delivery.
7. Client Responsibilities
Clients must:
- Provide timely access to required content, materials, or feedback
- Ensure they have rights to any third-party assets supplied
- Approve or request revisions within agreed-upon timeframes
Charles Creative House is not liable for delays or additional costs resulting from client-side issues or missed deadlines.
8. Third-Party Services
Charles Creative House may recommend or integrate third-party platforms (e.g., hosting, plugins, ad services). While we ensure quality, we are not responsible for outages, losses, or issues caused by these external providers.
9. Limitation of Liability
To the maximum extent permitted by law, Charles Creative House shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of data, income, profits, or business interruption
- Errors, delays, or inaccuracies in service resulting from external causes
In any case, liability will be limited to the amount paid for the services directly linked to the issue.
10. Privacy Policy
Your privacy is important to us. Any personal data collected via this website or through service engagements is handled in accordance with our Privacy Policy, which outlines how we collect, store, and use your information.
11. Cookies and Tracking
This website may use cookies to enhance user experience, track analytics, and improve functionality. By using this website, you consent to our use of cookies in accordance with our Cookie Policy.
12. Termination
Charles Creative House reserves the right to:
- Suspend or terminate access to the website or services
- Cancel projects for violations of these Terms or at its discretion
Clients will be liable for work completed and expenses incurred up to the date of termination.
13. Changes to These Terms
We reserve the right to update or change these Terms at any time. Changes will be posted to this page with the “Effective Date” updated. Continued use of the site after changes are made implies acceptance of the new Terms.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes arising shall be resolved in the courts of South Africa.
15. Contact Us
For questions regarding these Terms and Conditions, please contact:
Charles Creative House (Pty) Ltd
Email: privacy@charlescreativehouse.co.za
Website: www.charlescreativehouse.co.za
