Privacy Policy

Effective Date: 01 May 2025
Last Updated: 13 May 2025

Welcome to Charles Creative House (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.charlescreativehouse.co.za, and when you engage with our services.

If you have any questions or concerns about this policy or our practices, please contact us at privacy@charlescreativehouse.co.za.

1. Who We Are

Charles Creative House is a multidisciplinary creative agency based in South Africa. We offer services in Creative Branding, Digital Marketing, Media Production, and Web Design & Development. This Privacy Policy governs how we process information through our website and digital platforms.

2. Information We Collect

We collect information that helps us serve you better. This includes:

2.1. Personal Information

We may collect personally identifiable information including but not limited to:

Full Name
Email Address
Phone Number
Company Name
Business Type
Billing Address
IP Address
Any additional information you voluntarily submit via forms, emails, or other means.

2.2. Usage Data

Automatically collected when you interact with our website:

Browser type and version
Device type and operating system
Pages visited and time spent
Referral source (e.g., search engine, direct, social media)
Geographic location (non-specific, based on IP)

2.3. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

Enhance site performance
Remember preferences
Monitor site analytics (via tools such as Google Analytics or Meta Pixel)
Deliver targeted advertisements

You may manage or disable cookies through your browser settings.

3. How We Use Your Information

We use your information to:

Provide and manage our services
Respond to inquiries and provide customer support
Process transactions and send invoices
Send marketing communications (where consent has been given)
Analyse website usage and improve functionality
Prevent fraudulent activity or misuse of our services
Comply with legal and regulatory requirements

4. Legal Grounds for Processing (POPIA & GDPR-aligned)

We process personal data based on the following lawful grounds:

Consent – You have given permission for us to process your data.
Contractual Necessity – Processing is necessary to fulfill our contract with you.
Legal Obligation – We are legally required to retain certain records.
Legitimate Interests – We may process data for our business interests without unduly impacting your rights.

5. Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share your data with:

Third-party service providers (e.g., email marketing platforms, hosting providers, analytics tools)
Payment processors (e.g., PayFast, PayPal)
Legal or regulatory authorities if required to comply with law
Business transfers – if Charles Creative House is involved in a merger, acquisition, or asset sale

All third-party partners are required to process your data in accordance with data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes for which it was collected
Comply with legal, tax, or regulatory obligations
Maintain a record of transactions and communications

Once data is no longer required, it is securely deleted or anonymised.

7. Your Rights and Choices

As a data subject, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Withdraw consent at any time
Request deletion of your data
Object to certain processing activities
Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at privacy@charlescreativehouse.co.za.

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

SSL encryption
Access controls and password protection
Secure cloud storage and backup
Regular security audits

Despite our efforts, no method of transmission over the internet is 100% secure.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

10. International Transfers

Your data may be stored or processed in locations outside of South Africa. We ensure such transfers comply with legal requirements and that data is protected to international standards.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors without parental consent. If we learn we have collected data from a child, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the website signifies your acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this policy or your personal data, please contact:

Charles Creative House
Email: privacy@charlescreativehouse.co.za
Phone: +27 73 366 1128
Website: www.charlescreativehouse.co.za